If your return does not qualify for a refund, it may, under certain
circumstances, qualify for a store credit. Store credits apply under most circumstances to orders placed
within 30 days. We may however, at our option extend the store credit option to 60 days. Absolutely all
sales are final after 60 days. Under no circumstances will an order be considered for a store
credit after 60 days.
NCD does not offer a mechanism of product exchange. NCD orders are handled separately.
If your purchase qualifies for a store credit, a separate order
may be placed to utilize your store credit. A direct exchange on a single invoice is not possible.
NCD is a direct manufacturer, not a stocking
distributor. NCD manufactures your controller at the time you place an order. For this reason, NCD does
NOT charge restocking fees under any circumstances.
Orders of five pieces or more of the same product are considered bulk orders. Bulk orders may not be cancelled once processing of the order has commenced. These orders are also non-returnable.
Physical damage during shipping will only be covered if the Shipping Insurance option is selected at checkout.
Circuit Board Products
Any damage to the third party communication modules on our boards is not covered by the warranty. These modules include, but are not limited to all Ethernet, WiFi, ZigBee, 802.15.4, XSC, Bluetooth, RS-232, and some USB modules
If, within 30 days of shipping your order, you find that it does not suit your
needs, you may return it for a refund. NCD will refund the purchase price of the
product, excluding shipping/handling costs. We do NOT charge a restocking fee.
This guarantee does not apply if the product has been altered or damaged.
Our 30-day guarantee begins on the day of shipment of product to you. The
30-day guarantee ends on the 29th day after the original shipping date.
Returned product may arrive OUTSIDE the 30-day guarantee provided it was shipped
WITHIN the 30-day window.
Refunds are NOT issued
under any circumstances beyond 30 days. We may however, choose to provide
our customers with store credit depending on circumstances. You must
obtain approval for ALL returns PRIOR to returning merchandise.
Contact Us at: firstname.lastname@example.org to obtain authorization for returns. Items returned without
authorization may be rejected at time of delivery or will not be processed until
authorization has been approved.
THIS GUARANTEE DOES NOT APPLY TO CUSTOM ORDERS OR ORDERS OF 5 PIECES OR
MORE OF A SPECIFIC PRODUCT. For example, if you purchase 5 pieces of an identical controller, your
purchase is not refundable in whole or in part.
Surface Mount Devices
All NCD devices are fully tested at the time of shipping. NCD products are
shipped in a "functional" state meaning they pass communications, relay, power regulation, and input/output
testing procedures. In the event a manufacturing defect is discovered, we will, at our option, repair or
replace the controller. If the customer is located in the continental United States, UPS ground shipping
will be paid by National Control Devices. If the customer is located outside the continental United States,
such as Canada, Mexico, or other countries, NCD will NOT cover the return shipping charges. If the controller
is returned without any manufacturing defects, the customer will be responsible for all return shipping charges.
If the controller is received in a "non-functional" state (meaning the controller is completely unresponsive or
damaged and no-longer passes relay, input/output testing procedures), the controller will NOT be covered under the
NCD product warranty, as all NCD devices are shipped in a "functional" state. Exceptions may be considered if a
manufacturing defect is discovered that could cause a "functional" controller to become
"non-functional" over time.
Our trained engineers will make this determination.
Surface Mount Repairs
Surface mount devices should be considered Non-Repairable by
our customers. However, we will attempt to repair a damaged surface mount device for a
fixed price of $50 to cover labor and parts that may be required. Surface Mount Repair
procedures may cause damage to the controller. NCD will not be obligated to replace a
controller that is damaged during the surface mount rework process. If the controller
cannot be repaired, we will not charge the $50 repair fee. The customer may choose to
have the controller returned to them (at additional cost) or to have the controller discarded.
The $50 repair fee covers UPS ground shipping within the continental United States.
Additional shipping charges will apply to customers in Alaska, Hawaii, Canada, Mexico, and all other countries.
Some NCD devices include a "Removable Tab" feature. Removable tabs
allow the user to break the outer edges of a controller to reduce the size. With the tabs in
place, the controller will fit a stock plastic enclosure. With the tabs removed, the controller
will be physically smaller, but it will no-longer fit stock enclosures. NCD devices that are
returned with the tabs removed are not returnable for refund or credit under any circumstances.
Due to the
sensitive nature of NCD Microprocessor products, returns will not be
accepted for these devices under any circumstances. A money-back
guarantee, exchange, or store credit will not be honored for these
products. Microprocessor products are defined as any product sold
under the "Microcontrollers" category of our web site.
Special Order Items
Order items are custom manufactured at the time of order, and in some
cases, are customized based on individual customer needs. Special
Order Items do not qualify for a money-back guarantee but often times may
be returned for store credit. You will be notified with a
"Special Order" statement when an applicable product is added to
your shopping cart. Special Order Microprocessor Products do not
Software purchased from NCD cannot be returned for refund or credit
under any circumstances.
NCD design engineers test and debug our firmware extensively PRIOR to a
product release. However, it
is not possible to guarantee that our products are 100% free of bugs. If you discover an error in our firmware, we can frequently
suggest alternative methods to work around any problems you may have encountered. It is our view
that Firmware Upgrades are simply a part of the natural evolution of
technology. As such, we do not make special exceptions to our policies due to firmware errors.NCD engineers
will examine firmware errors and make adjustments as required. However, it is
often not possible to issue rapid changes to firmware, as NCD design
engineers are frequently working on a product release schedule. If you are unsatisfied
with a controller due to a firmware error, may return the device in accordance with our
refund policy. Special exceptions to our policies due to firmware errors will
NOT be made under any circumstances. Firmware upgrades are free, however, we do NOT release .HEX files
and we do not cover shipping charges. To obtain a firmware upgrade, please contact
email@example.com to make arrangements. Your controller must be returned to us in a functional state to
qualify for a free firmware upgrade. NCD does NOT cover shipping charges in association with firmware
upgrades under any circumstances.
Outside U.S. and Canada
of NCD Products sold outside the U.S. and Canada will be handled on an
individual basis based on circumstances. Replacement or Return
Shipping charges outside the U.S. and Canada are not typically covered
under our guarantee.
National Control Devices offers a free shipping option (U.S. customers
only), National Control Devices does not offer refunds or credits for
shipping charges under any circumstances. This includes, but is not
limited to, shipping errors made by NCD employees or staff members and/or
shipping errors made by UPS or any other courier service. This policy
also applies to shipments that may arrive after the expected delivery date.
Disclaimer of Liability
Our policies, like our business, have evolved over several years and
serve as a mechanism to protect and grow our business. We believe our policies to be clearly outlined, as these policies
have been registered and approved by Visa, MasterCard, American Express and Discover. If our
policies are not acceptable to you, it may be possible for us to make
exceptions if you contact us and negotiate a policy exception BEFORE
placing an order. Exceptions
to our policies will not be considered under any circumstances AFTER
your order has been submitted. We like to work with our customers and their needs as frequently
as possible, but it is only fair to negotiate a policy exception BEFORE
an order is submitted. So once again, we invite you to review our policies BEFORE ordering from
our company. If you require a policy exception, please contact
firstname.lastname@example.org. Submitting an order on any of our web sites and affiliate sites
indicates your agreement to the policies outlined on this page.
NCD is not responsible for special, incidental, or consequential
damages resulting from any breach of warranty, or under any
legal theory, including lost profits, downtime, goodwill, damage
to or replacement of equipment or property, and any costs or
recovering, reprogramming, or reproducing any data stored in
or used with NCD products.